Frequently Asked Questions:

How much will it cost?

Each job we undertake is different, so we need to assess factors like access , volume of effects to move, distance, if a packing service is required. Call us on 01273 978278 to discuss your move and get a guaranteed quote.

What areas do you cover?

We cover most areas in UK, so whether you are moving around the corner or to the other end of the country we will do it.

Will you move me abroad?

Yes we will cover moves to most EU countries. Please contact us with your requirements.

How much notice do you require?

We generally require at least 7-10 days notice for a move, however we are far use to carrying out emergency and short notice moves. Please contact us to check availability for your move date. We are happy if you have provisional moving dates we can add in for you.

What size are your vehicles?

We use high capacity Luton type vans, which are suitable for most moves in particular for awkward access situations. We have access to larger lorries if the need arises.

How do I arrange parking bay suspension?

To make life easier, we prefer to park as close to the property as possible, sometimes it is necessary to suspend bays. You would need to contact the local council to arrange this, let us know as sometimes they require vehicle dimensions and vehicle registration number.

Will I have to pay the London congestion charge?

No we will add the current cost at source to the move, so we will take care of that.

Will you dismantle and assemble my furniture?

We will be happy to dismantle and assemble any furniture, if it has been agreed in advance and included in the cost of your move. Should you require any item dismantled and assembled on moving day which hasn’t been agreed in advance then if time permits we will carry out the work required and a charge will be made, of course we will discuss this prior to any work commencing.

What about my washing machine and other appliances?

We do not normally get involved with the disconnection and reconnection of appliances. We would rather this be done by a professional which you can arrange prior to your move. If you require contact details of qualified workman let us know.

Do I need to unpack my chest of drawers for the move?

Normally you can leave the items in drawers providing they are non breakable. Also if the chest is sturdy enough to move with the filled drawers. We can advise you on this. With self assembled furniture we recommend that drawers are emptied. If we discover prior to moving an item of furniture that it is weak we will inform you.

What should I do with flammable liquids, paint and gas cylinders?

We do not transport risky items like the above, as they will invalidate the movers insurance.

Will you empty my loft?

Providing the loft is boarded and lit and also has suitable access to it ( ie ladder), then we should be able to help you out. Our surveyor will advise you in this regard.

Does my furniture get placed according to my requirements?

Yes this is part of our service to place items where required. As there are normally time constraints, we would request that you have a suitable floor plan where items are placed. You can put labels or stickers on items so our operatives know where to put them. The more you are organised the smoother the move on the day. This would save us constantly asking you where items are to be placed. Be mindful if you are relocating to a smaller residence where any excess furniture will be going. If you need help on planning do let us know, we are here to help.

Do your workers smoke?

We try to encourage our workers not to smoke whilst on duty. If they smoke, then we advise them to smoke well away from property and our vehicle. If you have specific concerns about smoking let us know.

Do I have to give a tip to your workers?

That is entirely up to you. You are under no obligation to give a tip. Our crew will give you an excellent service regardless. Our guys are happy with a cup of tea and some biscuits. However if you are pleased with the service or feel the crew have gone beyond the call of duty to make your move special then feel free to give what you feel.

What time will you turn up on move day?

Each move is different and start time is tailored to how much work is involved. We generally start from around 8am. If your move needs to be started earlier or later then we will discuss this with you in advance. We keep in touch with you every step of the way.

How is my furniture protected?

We have furniture blankets to cover furniture and webbing to secure the items in the van. We also use padded covers for sofas and bubble wrap.

Can you move us at short notice?

We can arrange a move at short notice, whether you have an emergency or an awkward move it can be covered call our office on 01273 978278 or our dedicated 24 hour number 07860 701993 to discuss your situation and we can find the suitable solution for you.

Are there any hidden costs that I should be aware of?

What we quote you for your move is what you pay. Based on the information we receive from you.

I work during the day, can you quote my move in the evening or early morning or weekend?

Yes of course we are flexible in our approach to things, it is all about you the customer, we can arrange to come to you out of hours even weekends by appointment You are welcome to call our dedicated 24 hour number to discuss your move on 07860 701993 or email us

What about transporting my fridge?

From experience we suggest it is better to run down the contents of the fridge/freezer prior to the move. If you are moving fairly local then it would be ok to leave the contents in the freezer. It would be advisable to have some freezer bags handy in case. If you are unsure call us.

Can you move us on a weekend?

Yes we can, weekends tend to be popular times for relocating. Try and book early. Call us to discuss and plan your move.

Do we have to pay for a full size lorry if we are only moving a small amount of furniture?

No we look at every job individually and use the most appropriate sized vehicle at a fair price. We hear of some larger companies sending a large lorry, charging the earth to move a small quantity of furniture.

Are you environmentally friendly with boxes?

Yes we strongly encourage the use of recycled boxes. Subject to availability as part of our service we will supply you with boxes for your move free. It represents a massive saving if you consider that some companies do charge up to £5.00 per box. All we ask is that if we supply you the boxes that you are able to return them back to us flat packed so we use them on another move. Sometimes it is not possible if we are moving you long distance. In this case we ask customers to advertise them on and for sure you will have some happy people who will use reuse them.

Do you belong to any professional bodies?

Yes we are now proud members of, and We met with their strict criteria on joining and staying as a member.

Are you Insured?

Dear Sir/Madam,
We are Insurance Brokers for Mr Mohammed t/a Sussex Removals and are pleased to summarise the details of their current insurance arrangements as follows.
Policyholder Mr Mohammed t/a Sussex Removals
Avis Road, NEWHAVEN, East Sussex, BN9 0PN
Business Description
Removals & Storage Contractor
Goods in Transit
Policy Number
Liberty, Catlin and Chubb Syndicates at Lloyds
Renewal Date
Indemnity Limit
Policy Excess
Limit per vehicle
All above subject to terms and conditions of policy, available on request
If you require any additional information please do not hesitate to telephone or email us.
Yours faithfully
Helen Baker BA(Hons) Cert CII
Client Service Advisor
Direct Dial: 01473 346052

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